Plan & Billing

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Manage plan & billing

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Start a paid plan

• Select the plan you would like to sign up for
• Follow the upgrade steps and enter your billing information

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Change plan

• Select the Manage plan button
• Select Change from the manage plan overlay
• Choose the plan you would like to change to
• Confirm changes

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Change billing frequency

• Select the Manage plan button
• Select the billing frequency from the manage plan overlay
• Confirm changes

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Change payment information

• Select the Manage payment button
• Enter the new card information
• Confirm changes

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View past invoice

• From the Invoices list at the bottom of the page, select the View invoice button on the invoice you would like to view
• You will be directed to our billing service Stripe where invoices can be downloaded

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View past invoice

• From the Invoices list at the bottom of the page, select the View invoice button on the invoice you would like to view
• You will be directed to our billing service Stripe where invoices can be downloaded

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Cancel plan

• Select the Manage plan button
• Select the Cancel plan button from the bottom of the manage plan overlay
• Confirm changes

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Details on account after plan cancellation

• Projects are unpublished exactly 10 days after the account doesn’t have an active paid subscription
• Accounts with no paid plan will retain the projects as drafts
• Inactive unpaid accounts will retain data for 6 months

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Manage failed payments

• If a payment for a Standards plan fails, Standards will attempt the payment again the next business day.
• If a payment fails 3 times, Standards will temporarily restrict the account. After 10 days, published projects will be reverted to drafts.
• Once a payment finalizes, Standards will restore access to the account.